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ORDER PROCESSING TIME

Ear De Ring process your order and ship out within 1-3 working days. Your order will be shipped out from Monday to Friday, except for public holidays.


ORDER TRACKING INFO

You will receive a shipment notification email with a tracking number once your order has been shipped. Please check your junk email folder if you did not receive an email from us. You can also log in to your account and view your order progress. 


ORDER CANCELLATION

All orders are automatically processed and sent for shipment as soon as payment is made . During this process we incur irreversible fees. We strictly adhere to the following cancellation policy:

  1. You can cancel your order anytime BEFORE the payment is made. 
  2. While we understand that orders might need to be changed sometimes, (For example mis-selecting a wrong design/color of item ), AFTER the payment is made. You'll need to contact us for order amendments. (subjected to availability of the item & shipments)
  3. All of the confirmed orders you made more than 24 hours will be canceled automatically if NO PAYMENT is made successfully. To avoid cancellation, you'll need to contact us to on hold the order or make the relevant payment within 24 hours.  


SHIPPING RATE

All shipping fees will be calculated automatically when you check out. We provide DHL and poslaju courier services at the same rates. Below are the rates for your reference:

Domestic Shipping (within Malaysia)

Region                 Shipping Rates      Estimated delivery time       Free Shipping For Orders Above  
West Malaysia   RM71-3 working daysRM60
East MalaysiaRM123-5 working daysRM75

International Shipping





LocationShipping Rates Estimated delivery time     Free Shipping For Orders Above  
Singapore         Flat rate
SGD 8.16
5 - 7 working days
(Depends on custom clearance)
SGD 68+
Hong KongFlat rate
HKD 82
within 7 working days
(Depends on custom clearance)
HKD 500+
BruneiFlat rate
BND 21.42
3 - 5  working days
(Depends on custom clearance)
BND 88.40+
TaiwanFlat rate
TWD 240
within 9 working days
(Depends on custom clearance)
TWD 1950+
AustraliaFlat rate
AUD 22.68
4 - 7 working days
(Depends on custom clearance)

United StatesFlat rate
USD 31.08
4 - 7 working days
(Depends on custom clearance)

*Free shipping does not applicable during promotion period.


ESTIMATED DELIVERY TIME

The delivery time frame is just an estimation and may take longer, especially during the holiday season or in the outskirt area.

Unfortunately, we are not responsible for any delays caused by destination customs clearance process or other unforeseen circumstances. If you are unable to receive the parcel within the estimated delivery date, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.



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